Shipping Policy
Shipping Policy and Handling Times
At Back In Time Jewels we strive to provide excellent customer service and timely delivery of your purchases. We understand the importance of receiving your items promptly, and we want to ensure that your experience with us is a positive one. In this shipping policy, we outline our handling times and the various shipping options available to you.
Handling Times
Our team works diligently to process and fulfill orders as quickly as possible. After you place an order, please allow 2-4 business days for our team to process and package your items before they are ready for shipment. This processing time may vary during high-demand periods such as holidays or sales events, but we will always make our best efforts to fulfill orders promptly.
Shipping Options
We ship with Royal Mail, and use their first class signed for option. With our standard shipping option, you can expect your package to be delivered within 3-5 business days after the handling period. Please note that this timeline may vary depending on your location.
On all orders over £100.00 shipping is complimentary.
Tracking Your Order
Once your order has been processed and shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your package on our website or through the respective shipping carrier's website. We highly recommend tracking your order for real-time updates on its location and estimated delivery date.
Shipping Costs
Shipping costs will be calculated based on the weight, dimensions, and destination of your items. The final shipping cost will be displayed during the checkout process before you make your payment. We strive to keep shipping costs reasonable and transparent, ensuring that you receive the best value for your money.
Order Delays and Issues
While we make every effort to process and deliver orders on time, unforeseen circumstances may occasionally arise that can cause delays. If you experience any delays or issues with your order delivery, please don't hesitate to contact our customer support team. We will promptly investigate the matter and work towards finding a satisfactory solution.