Our Guarantee

We are committed to providing you with exceptional quality and customer satisfaction. 

If your purchased breaks, through no fault of your own, within three months from the date of purchase and shows no evidence of intentional damage, we are pleased to offer you a complimentary repair service. We believe in the longevity and durability of our jewellery, and we stand behind the craftsmanship and materials used in every piece.

Here's how our guarantee works:

  1. Clear and Transparent Process: If you experience any issues with your jewellery item within the first three months, simply reach out to our customer service team at support@backintimejewels. We will guide you through the process and ensure that your concern is addressed promptly and professionally.
  1. Expert Assessment: Our skilled team will carefully examine the item to identify the cause of the issue and determine if it falls within our guaranteed parameters. Please note that intentional or accidental damage caused by improper handling, misuse, or negligence may not be covered by the guarantee.
  1. Complimentary Repair: If the issue is deemed to be covered under our guarantee, our team will provide you with a complimentary repair service. We will restore your jewelry piece to its original condition, so you can continue enjoying its beauty and unique charm. Please note there is no time frame to which the repair will be fulfilled in. 

At Back in Time, we prioritise your satisfaction and strive to build long-lasting relationships with our customers. Our 3-month guarantee reflects our confidence in the quality and craftsmanship of our jewellery, and we are dedicated to ensuring that your investment delivers an exceptional experience.

Please refer to our terms and conditions for more details regarding the guaranteed coverage and requirements. We are here to assist you every step of the way, so please don't hesitate to reach out to our customer service team if you have any questions or concerns.