FAQ'S
Welcome to our FAQ page! Here, we have gathered some common questions and answers about our pre-loved jewellery brand to provide you with the information you need. If you don't find the answers you're looking for below, please feel free to reach out to our customer support team for further assistance at info@backintimejewels.co.uk
What does "pre-loved" jewellery mean?
Pre-loved jewellery refers to pieces that have been previously owned and worn. Our brand carefully curates and selects pieces that have stood the test of time, offering you a chance to own and enjoy unique, second-hand jewellery with a history of its own.
Is pre-loved jewellery sustainable?
Absolutely! By embracing pre-loved jewellery, we contribute to sustainable practices and minimize the environmental impact of the jewellery industry. Giving new life to existing pieces helps reduce the need for additional mining and production, making it a more eco-friendly choice. It's worth noting, every piece is sourced in the UK and we only ship within the UK, reducing our shipping carbon footprint.
Are all the items made from solid gold?
Yes! We take pride in offering jewellery made from genuine, solid gold. Each piece is carefully inspected and verified for authenticity and quality before being made available to our customers.
How do you ensure the quality of your pre-loved jewellery?
We have a meticulous process in place to ensure the quality and authenticity of our pre-loved jewellery. Our expert team carefully examines each item, evaluating its condition, craftsmanship, and any necessary repairs.
Can I sell or trade in my own pre-loved jewellery?
Absolutely! We understand that you may have cherished jewellery pieces that you no longer wear. We love collaborating with our customers. If you have pre-loved jewellery that aligns with our brand and quality standards, we offer a buying service. Please contact our customer support team for more information at info@backintimejewels.co.uk
How do I care for pre-loved jewellery?
Caring for pre-loved jewellery is similar to caring for new pieces. We recommend following standard jewellery care practices, such as gentle cleaning with appropriate solutions, such as soap and water, storing items in a safe and secure place when not in use, and avoiding harsh chemicals or abrasive materials that could damage the pieces. If you have specific questions about caring for a particular piece, feel free to contact our customer support team.
We hope these FAQs have provided you with the insights you were seeking. If you have any further questions or need assistance, please don't hesitate to get in touch with our friendly customer support team.
What does "pre-loved" jewellery mean?
Pre-loved jewellery refers to pieces that have been previously owned and worn. Our brand carefully curates and selects pieces that have stood the test of time, offering you a chance to own and enjoy unique, second-hand jewellery with a history of its own.
Is pre-loved jewellery sustainable?
Absolutely! By embracing pre-loved jewellery, we contribute to sustainable practices and minimize the environmental impact of the jewellery industry. Giving new life to existing pieces helps reduce the need for additional mining and production, making it a more eco-friendly choice. It's worth noting, every piece is sourced in the UK and we only ship within the UK, reducing our shipping carbon footprint.
Are all the items made from solid gold?
Yes! We take pride in offering jewellery made from genuine, solid gold. Each piece is carefully inspected and verified for authenticity and quality before being made available to our customers.
How do you ensure the quality of your pre-loved jewellery?
We have a meticulous process in place to ensure the quality and authenticity of our pre-loved jewellery. Our expert team carefully examines each item, evaluating its condition, craftsmanship, and any necessary repairs.
Can I sell or trade in my own pre-loved jewellery?
Absolutely! We understand that you may have cherished jewellery pieces that you no longer wear. We love collaborating with our customers. If you have pre-loved jewellery that aligns with our brand and quality standards, we offer a buying service. Please contact our customer support team for more information at info@backintimejewels.co.uk
How do I care for pre-loved jewellery?
Caring for pre-loved jewellery is similar to caring for new pieces. We recommend following standard jewellery care practices, such as gentle cleaning with appropriate solutions, such as soap and water, storing items in a safe and secure place when not in use, and avoiding harsh chemicals or abrasive materials that could damage the pieces. If you have specific questions about caring for a particular piece, feel free to contact our customer support team.
We hope these FAQs have provided you with the insights you were seeking. If you have any further questions or need assistance, please don't hesitate to get in touch with our friendly customer support team.